Refund policy
Returns and refunds
Your right to cancel: Under UK consumer law, you can cancel your order for any reason within 14 days of receiving it.
How to return an item:
- Email us at varshop.uk@gmail.com within 14 days of delivery with your order number and the item you want to return.
- We will reply with the return address and instructions. Please do not send items back without contacting us first.
- Send the item back within 14 days of telling us you want to cancel.
Condition of returns: Items should be unused and returned in their original packaging where possible. We may reduce a refund if an item has been used or handled more than is needed to check it.
Return postage: If you change your mind, you pay the cost of returning the item. If the item is faulty, damaged or not what you ordered, we will cover the return cost or arrange a replacement.
Faulty or damaged items: Please contact us within 30 days of delivery with a photo or short video of the problem. We will offer a free replacement or a full refund, including delivery costs.
Refunds: We issue refunds to your original payment method within 14 days of receiving the returned item (or proof that you have sent it back). For change-of-mind cancellations of a whole order, we also refund the standard delivery cost you paid.
These terms do not affect your statutory rights.